Politique de remboursement

At Velmora, your happiness is our top priority! We proudly offer a 10-Day Easy Return Policy to ensure you have complete peace of mind when shopping with us.

1. Easy Return Eligibility We want you to completely love your purchase! If an item isn't the perfect fit for you, we are more than happy to accept your return. To ensure a smooth and hassle-free process, we simply ask that your item is returned in the same pristine condition you received it—unworn, unused, with all original tags attached, and safely placed in its original packaging. Just keep your order confirmation handy!

2. A Hassle-Free Process Starting a return is incredibly simple. Just drop us an email at [support@velmoraglobal.shop] with your order number. Our friendly customer support team will immediately reach out with easy next steps and provide you with the return shipping address.

3. Damaged or Incorrect Items? We’ve Got You! We double-check every order to ensure high quality, but if your item happens to arrive defective, damaged, or incorrect, please let us know right away! Just send our support team a quick photo of the issue, and we will happily arrange a replacement or process a refund for you without any stress.

4. Order Changes & Cancellations Changed your mind right after ordering? No worries at all! You can easily cancel or modify your order within 24 hours of placing it. If your order has already been processed and shipped out, simply wait for it to arrive at your doorstep to initiate a standard return.

5. Fast & Secure Refunds Once your return safely arrives at our facility, our team will quickly inspect it and approve your refund. Your money will be automatically and securely credited back to your original payment method (Credit Card, PayPal, etc.) within 5-7 business days. It’s really that easy!